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    Sometimes things just don't work out and for whatever reason and you may wish to return the goods or cancel your order.

    You may return most goods supplied by us in their original condition within 7 days of the date you received them. Please contact us first, so we can supply a returns reference number. Due to the nature of the products supplied you must return the goods within 7 days of receiving this number.

    Provided the goods are returned unopened, re-saleable, in an as new condition, in their original box with all packing and accessories we will refund the cost, less the original carriage cost. We are sorry but we cannot pay your costs for the return of goods to us.

    If you open the tins or spray an aerosol then we will not be able to offer the goods for re-sale and will not be able to offer you a refund.

    We are unable to offer refunds on items that have been specially made to a specific colour for you, such as tints or mixed paints.

    Due to nature of batch manufacture we cannot refund due to colour or pattern mismatch.

    We are unable to offer refunds on Fire Resistant or Intumescent coatings.

    We cannot arrange a third party collection on your behalf. Return shipment will be at your own cost via a carrier. Paints cannot be sent via the Post Office. When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit.

    Please inspect and advise us within 24 hours of delivery if the goods arrived damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time. Do not accept delivery if the goods arrive damaged. If after opening you discover that the goods are damaged and are unusable we will re-supply at our cost and will arrange for collection of the damaged goods. If you part use the damaged goods you are accepting delivery. Please retain photographic evidence should we need to pursue matters with our carrier.

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